ecommerce and retail delivery business

A Complete Blueprint Of Ecommerce Delivery Management Software

E-commerce is one of the exciting avenues to achieve immense profit. However, it is extremely difficult to know how to start an ecommerce business that will actually generate maximum revenue. So creating an action plan is important for prioritizing your resources before developing your own Ecommerce Delivery Management Software plan.

ecommerce delivery app

This article presents an honest and streamlined approach to important aspects of e-commerce marketing and offers important points like tips and features to be integrated to launch a successful e-commerce delivery management app. An e-commerce delivery software is developed to help the e-commerce service providers to make use of the technology when it comes to tracking the order and delivery experience. Whether it is sending real-time updates to NDR management, ecommerce delivery software is playing a significant role in the entire logistics industry.

How To Design A Business Plan For E-Commerce Business?

ecommerce business planIt takes a lot of effort to start e-commerce that includes multiple steps. Let us have a look at the blueprint to start an online business. The steps have been compiled on the basis of the certain important tasks that you will be facing while conducting market research, designing, launching, and promoting the brand.

Product Selection

Choosing The Right Product To Sell

The first and foremost step to building an e-commerce store is to decide which products you want to sell to your customers. This is one of the most challenging tasks when it comes to starting a new venture. Here we will shed light on a few important strategies that you can use while finding product opportunities and exploring the best places to look for product ideas.

  • Try to solve the pain points of the customers as it is one of the most effective ways to launch a product that people want.
  • Although there are innumerable risks in selecting a niche based on your hobby, it will not be the reason for the disaster.
  • Make sure to consider your professional experience in your e-commerce business. Utilizing your expertise in your e-commerce business will act as a great way to enter the market.
  • Try to recognize the market trend as soon as possible because it allows your business to make a strong brand presence before your competitors.

Evaluating Your Idea

ecommerce business

Once you have decided the niche of your business in mind, study if this idea can bring profits. At this point, we have shortlisted some of the useful approaches which the established entrepreneurs use to make a strong brand presence.

  • Conduct in-depth research of the product that you are willing to sell and see if it will be profitable or not. This way it will help you in identifying the customer needs and analyze if your idea can meet the market demand. The brands that keep on conducting product research in regular intervals will always win the race.
  • The second most important step in the evaluation of the market size. Although the market size is difficult to identify, taking the help of data can be the best idea. However, most businesses are facing problems in examining the exact market sizes, but there are some smart ways through which you can study the market. Google Trends is the best tool to conduct the research in the initial stage.
  • Try to sell the product which is not readily available locally. The product which is available locally creates less chance for you to sell the products online. In fact, selling a unique and hard-to-find product will create an increased chance of someone purchasing it online.
  • Try to determine your targeted audience who would likely buy your products online. Study and try to find out who your potential customers are and for this, you can take the help of Google Analytics.

Related read: Solve Your Last-Mile Delivery Issues With Drone Delivery App Development

Study And Prepare

Study Your Competition Level

ecommerce competition

Once you have decided on your business niche, product and evaluated the potential, it’s time to prepare a perfect business plan. But before writing the business plan, you have to research your competitors to know where you are up to and how you can improve your strategies. Keeping an eye on your competitors will help you in understanding the successful marketing tactics, identifying new market trends, and staying ahead in the race.

Preparing A Business Plan

After completing the competitive research, it’s time to prepare a perfect business plan. A business plan will act as the roadmap which will help in combining your thoughts and ideas together. Not only this but a business plan is a vital tool in identifying what are the steps that should be taken into consideration, understanding the potential roadblocks, and how to create a strong customer base. Not every successful business comes up with a business plan, but various entrepreneurs decide to take time in researching their idea and study the scope behind their tactics. This is where writing a business plan is proven to be beneficial.

Making Entry Into The Market

ecommerce market

Deciding The Brand Name

As you have seen there is a huge challenge in deciding the right product to sell in your Ecommerce Delivery Management Software, the entrepreneurs tend to face another challenge while determining the name of the brand as well as choosing a proper domain name. An attractive brand will provide an immediate advantage, especially in an e-commerce landscape. It will become easier for the customers to remember the brand as well as its products which can set the business up for its long-term success.

Designing A Catchy Logo

ecommerce business logo

Once you are done with the brand name and its domain, prep yourself up for a business logo. We would recommend you create a simple logo which could say everything about your business. It looks attractive, it will leave a long-lasting impression on the potential customers. The logo also acts as a foundation of your brand identity. It can even win the trust of people before they even turn into potential customers.

Implementing Smart SEO Techniques

Before building your online store, you need to properly use search engine optimization techniques through which you can structure your sites and their pages in various search engines. Every e-commerce store owner has a dream to get heavy traffic. And for this, you have to make some investment in e-commerce SEO.

Selecting The Sales Channels

ecommerce management software

There are various sales channels available online but one of the best ways through which you reach the maximum customers is to identify the sales channels from where the customers mostly shop. This will depend on your targeted audience as well as your products. Marketplaces like eBay or Etsy are the perfect platforms for the newly born sellers who are just considering the idea of selling their products online. However, there are various other ways that can complement your self-hosted store.

So these are all the steps that are to be followed before launching your e-commerce and retail delivery management app. Now let us dive deep to know the benefits of e-commerce delivery management software.

Benefits of Ecommerce Delivery Management Software

ecommerce delivery management software benefits

In today’s fast-paced world, we can order everything online on e-commerce websites. We are also getting accustomed to the fact that we expect our packages can be tracked in real-time. Not only this but we also like our delivery to be customized based on our requirements. And an on-demand e-commerce delivery management app helps businesses in achieving their goals. Here is a list of benefits of Ecommerce Delivery Management Software:

Streamlining The Processes And Automating The Workflow

The modern e-commerce delivery management software will help to cut down the steps that were included in the manual process and further automate the workflow. Integrating the mobile extension of delivery management solutions, you can solve the issues associated with the business and streamline the management processes. A centralized system should be included in the app for increasing the visibility of the teams in their daily operations.

Tracking The Real-Time Location Of The Drivers

real-time tracking

There are times when it becomes challenging for the admin to monitor the activities of all the drivers. But with the help of an e-commerce delivery management app, you will be able to get real-time information of the drivers through GPS systems and features like distance proximity and accelerometer. Apart from this certain other information like overall distance traveled as well as the time taken for the deliveries will be displayed in the system. The best part of this app is it will reduce the chances of manipulation.

Related read: 5 Ways How GPS Can Streamline Your Truck Business

Improved Communication With Delivery Fleet

The workflow automation through a delivery management system will help in enhancing the communication between the delivery executives. Now you don’t have to rely on pen and paper to pen down the orders or make calls to someone to notify the drivers. The system immediately passes the information to the delivery boy to whom the task has been assigned. The delivery boys know exactly where to deliver the parcel even without relying on word of mouth or writing down the addresses. Now they can get all the information on mobile by receiving the push notification.

Optimize The Delivery Route

The modern delivery management system is powered by algorithms that suggest the best route on the basis of traffic conditions, location proximity, and the availability of the drivers. The GPS map will display the route both to the drivers and the admin in charge of the delivery management software dashboard. This way the drivers can make more deliveries in less time to meet the business objectives.

Manages The Order Efficiently

ecommerce order manangement

Delivery Management Software will help to improve your order management with end to end visibility of the delivery operations. The delivery management team uses the interface to schedule the pickups and deliveries by assigning the tasks to the drivers. Now you no longer have to scan the spreadsheet entries as the software is featured to track any potential delay in case of on-demand orders and schedules deliveries.

Enhances The Customer Relationship

customer relationship

With e-commerce delivery management systems, you can grab the attention of the customers with instant notifications for the complete delivery cycle. It is one of the best tactics in this day of high customer expectations. You can also ask for feedback from the customers instead of depending on your delivery executives. This will enhance the relationship of the customers with your brands

Increases Customer Satisfaction And Retention

The timely delivery of the products is the main reason behind the success of the e-commerce and retail delivery business. For instance, customers are not ready to wait between placing an order and taking a bite on their pizza. And it totally depends upon the brand to make the entire process as quick as possible. This is why customer satisfaction is important as it increases customer retention as well as loyalty. And an e-commerce delivery management system helps in achieving a quick delivery on time.

Reduces Dependency On Delivery Aggregators

ecommerce delivery

Most of the retailers depend on the delivery aggregates for making timely deliveries and fulfilling customer expectations. However, you have to provide them with a part of your profit as a commission which you could keep in your own pocket with the help of delivery management software. A delivery management system will help you become self-sufficient and carry out all the deliveries yourself with the same standards and efficiency.

Insightful Analytics

A business will not be able to improve itself until and unless it tracks its performance and finds out the loopholes. An e-commerce delivery management software is featured with complete historical data which contains information of all the customers, orders, and drivers in easy-to-grasp visuals. This way you easily track the information you want through which you can find the trends or patterns that will help you to make smart decisions. Not only this but you can also be able to identify peak hours, seasonality and predict delivery needs in the future. On the other hand, the feedback section will help you in managing orders and improve your business operations and other marketing campaigns.

Saves Time And Money

ecommerce

All the points which we have discussed above will help in saving thus, thus making faster deliveries. Through task automation, you no longer have to depend on making any sort of manual entries, which means you can now have the salaries of employees responsible for that specific task. Additionally, the software also reduces the chances of human errors and delay in tasks.

Undoubtedly the delivery management software will help you offer the same level and service and top-notch delivery experience provided by the leading market players to its members without running into a huge investment. Now let us have a look at the major e-commerce business models.

Related read: How Does The On-Demand Hyperlocal Delivery Model Work?

Types Of E-Commerce Business Models

ecommerce business model

Before you enter the market, you have to familiarize yourself with each type of e-commerce business model:

Business To Business E-Commerce (B2B)

The B2B e-commerce business model focuses on offering products from one business to another. Most of the businesses in this niche are service providers but you will also find logistics suppliers, software companies, document hosting companies, and various other types of niche-based companies under this segment.

Business To Business E-Commerce (B2C)

This is the most popular business model in the e-commerce business landscape. In fact, you will get many famous companies who prefer to deliver services under this model even offline too. B2C e-commerce sales are the traditional retail model where the brands sell products and services to the customers online.

c2c

Customer To Customer E-Commerce (C2C)

B2B and C2C are common concepts that are known to everyone but the idea of C2C is different. These types of e-commerce websites allow the customers to buy, sell and trade items in exchange for the small amount of commission paid to the site. However, it needs careful planning to build a C2C site.

Consumer To Business E-Commerce (C2B)

C2B is another business that most people don’t think of but this model is growing in prevalence. In this model, the consumer will sell goods and services to the business which is roughly equivalent to a sole proprietorship serving a  large business.

Related read: Digitize Your Business with Powerful Local Pickup and Delivery Software

Essential Features Of An E-Commerce Delivery Management System

ecommerce delivery management software features

Here are important features of an Ecommerce Delivery Management Software system that you should know about:

  • The first and the important feature of an e-commerce delivery management system is automatic dispatch which is assigned to the delivery agents to help the customers track their availability and presence. The entire work is automated with minimum manual operations.
  • Through the live tracking feature, the customers can track the movement of the agent within no time.
  • Another important feature of any Ecommerce Delivery Management Software is push notification and ETA. This feature allows the customer to know the present status of the product as well as its delivery.
  • Communication plays an important role to win the trust of the customers. So customers should be provided with a feature through which they can easily communicate with the admin regarding any sort of query. 
  • Due to the increase in business operations, the expectations of the clients also increase. So in such a situation, last-mile optimization plays an important role to offer people optimized routes.
  • The in-built analytics tool in the on-demand e-commerce delivery management app will let you know correct information about the use of various resources, performance reports of the employees as well as agents.
  • Additionally, the in-built features such as e-signature play a pivotal role at the end customer end. With the help of this feature, you can get the acknowledgment of delivery along with feedback.

Maximize Your Profit With Smart Strategies

ecommerce delivery management app

Starting an e-commerce and retail delivery business could be a great decision, considering the fact that the market is booming. However, there are many hurdles that you may face when it comes to registering and legalizing your online business. But once you face those hurdles efficiently you can make a strong brand presence. 

So, all you need now is your own vision, a strong marketing plan, how to execute the plan in real-life situations, patience to discipline to see the outcome, and an e-commerce platform of yours. We hope all the information helped you offer a clearer roadmap.

Start with your ecommerce software solution and give your business the much-needed boost with AllRide Apps.


Swarnendu De

Swarnendu De is the Co-founder of Innofied, an Award winning Mobile apps, Web apps, and Game development company. He manages the technical operations and leads the design and development teams there. He is the author of an advanced JavaScript book: Backbone.js Patterns and Best Practices.  He regularly writes at his personal blog, company blog, LinkedIn and the Tuts+ network. Swarnendu lives in Kolkata – the city of joy. He loves traveling, photography & fishing.

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